JULIAN TALBOT

I've worked on five continents, in dozens of industries, in the government, private sector and not-for-profit arena and wherever I went, one theme emerged. The quality of information affects the quality of outcomes. When I was the Senior Risk Advisor to the Australian Department of Health and Ageing, my sense of responsibility was particularly strong. Medical professionals and members of the public made critical decisions based on the material that we provided. Even a simple

"Argue for your limitations, and sure enough they're yours." - Richard Bach Like many people, I grew up with parents who regularly gave me advice to "think positive". Whenever I was down, it seemed that I had to reprogram my mind with positive affirmations and suppress any negativity. My parents, in turn, were just following advice that goes back at least 100 years ago to when French psychologist Emile Coué introduced a popular method of psychotherapy and self-improvement ba

"What you do speaks so loud that I cannot hear what you say." Ralph Waldo Emerson Every day, as managers, leaders, parents, friends and colleagues we consciously and unconsciously respond to, and transmit, countless nonverbal cues and behaviors, including postures, facial expression, pauses, proximity, touch tone of voice, eye gaze, obvious gestures, and micro-gestures. All of our nonverbal behaviors send strong messages and they don't stop when you stop speaking. Even when y